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  Argentina : Frequently Asked Questions : Tours

Frequently Asked Questions about Tour Reservations on Gotolatin.com

How do I make a reservation?
How will I receive my voucher?
What are optional excursions?
How do I change or cancel my reservation?
How far in advance should I make a tour reservation?
What kind of accommodations should I expect on tours?
I am traveling alone. Will I share accommodations with a stranger?
If I paid for a product or service that I was unsatisfied with will I receive a refund?
Is the plane ticket included?
Can I modify the tour?
Can I create my own itinerary?
Can I make group reservations?
What are the cancellation policies?
What is the advantage of reserving on-line?
If I experience any problems with the services I purchase, how can they help me where I am?
When are the high and low seasons?
Can I make a reservation for someone else?
What should I do if I do not receive confirmation of my reservation?

 

How do I make a reservation?
Once you've decided what tour to take, you can make a reservation with the tour itself. You can also request services at tours@gotolatin.com.

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How will I receive my voucher?
Instead of a conventional voucher, you may receive an e-mail confirmation of services that details the services and the rest of the information you will need, such as emergency telephone numbers, addresses, and numbers for the Companies that will provide the specific services.

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What are optional excursions?
They are excursions that are not considered part of the total value of the program, but can be requested directly with Gotolatin or the program provider. You must pay an additional cost for these excursions.

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How do I change or cancel my reservation?
Any cancellation or change of services must be made in writing, via e-mail to the executive in charge of your requests. However, we should remind you that there are specific cancellation and service change policies for each program and we recommend reviewing the general terms and conditions.

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How far in advance should I make a tour reservation?
The further in advance you make reservations the better. Especially in cases of popular destinations like Torres del Paine or San Pedro de Atacama.

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What kind of accommodations should I expect on tours?
There are programs that offer tourist, superior, and luxury categories. Many of the programs have links that direct you to the hotel included in the program so that you can review the information about the services that the establishment offers as well as any other information necessary to make the best decision.

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I am traveling alone. Will I share accommodations with a stranger?
No. Independent of the type of service that you will require (regular or private), a single room is requested for your accommodations if you are traveling alone. You should also consider that, generally, in the regular programs there is a minimum requirement of participants.

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If I paid for a product or service that I was unsatisfied with, will I receive a refund?
There is no refund for services already rendered, as well as portions of hotel stays or any other type of service. However, Gotolatin will offer whatever help or necessary contact information to help you resolve the problem. We also recommend considering Travel Insurance for any possible occurrences.

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Is the plane ticket included?
The plane ticket is not always included. If so, it will be indicated in the information that discusses services included.

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Can I modify the tour?
That depends on the type of program. If it is a regular program, there is no possibility for changing or modifying the services.

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Can I create my own itinerary?
Yes. Within each Program there is an icon called “Consultations”. Here you can consult and request programs to your liking. You can also e-mail us directly at tours@gotolatin.com

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Can I make group reservations?
Yes, you can make reservations for 1 or however many people you wish.

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What are the cancellation policies?
They are indicated on each of the tours. Additionally, we suggest you read our Terms and Conditions of Sale. Also, once your services have been confirmed, you will receive reconfirmation including the Cancellation Policies.

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What is the advantage of reserving on-line?
Gotolatin is a Company that specializes in tourism throughout Chile, Argentina, Peru, and Bolivia. Our attendants know about all the services and programs in each country, which gives us the advantage to serve you as your Personal Travel Assistant. We also count on special rates that are often times much more convenient.

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If I experience any problems with the services I purchase, how can they help me where I am?
Gotolatin will give you an emergency cell phone number that you can call at any moment. Someone on the other line will assist you and help you resolve the problem.

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When are the high and low seasons?
Depends on the programs. There are different dates for high season and low season as well as mid-season. Each tour includes the temporality and value for each case.

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Can I make reservations for other people?
Yes. You can request reservations in someone else's place but all necessary information for each passenger is required at the time of reservation.

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What should I do if I do not receive confirmation of my reservation?
If you have not received any information from Gotolatin within 24 hours, we ask that you send us an e-mail at tours@gotolatin.com or directly to our Director ecox@gotolatin.com.

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